Returns & Refund Policy

At FeedCurrent, we stand behind the quality of our industrial-grade components. If you are not satisfied with your purchase, you may return eligible items under the terms outlined in this policy. Please review it carefully.

 

Return Eligibility & Conditions

  • To be eligible for a return and refund, your item must meet all of the following conditions:
  • The return is requested within 14 calendar days of the date you received the shipment.
  • The product is in brand-new, unused, and resalable condition, with all original packaging, labels, manuals, and accessories intact and undamaged.
  • The product is unmodified, unprogrammed, and free of any soldering, marks, or physical alterations. Components removed from their anti-static packaging cannot be returned.
  • You have the original proof of purchase (order number or invoice).

 

How to Initiate a Return

  • Contact Support: Before sending anything back, you must contact our support team at support@feedcurrent.com to request a Return Merchandise Authorization (RMA) number. Please provide your order number and reason for the return.
  • Pack the Item: Once you receive the RMA number, securely pack the item in its original packaging, including all accessories. Write the RMA number clearly on the outside of the box.
  • Ship the Package: Ship the package to the address provided by our support team. Please note: The customer is solely responsible for all shipping costs incurred during the return process, including the initial return shipment and any subsequent reshipment if the return is not approved. We recommend using a trackable and insured shipping service. FeedCurrent is not liable for items lost or damaged in transit back to us.

 

Refund Process

  • Inspection: Upon receiving your return, our team will inspect the item within 5-10 business days to verify it meets all eligibility conditions.
  • Approval & Processing: If the return is approved, we will initiate your refund to the original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account.
  • Non-Qualifying Returns: Items that do not meet the return conditions will be sent back to you at your cost, and no refund will be issued.

 

Items Not Eligible for Return

The following items and situations are NOT eligible for return or refund:

  • Products damaged due to customer misuse, accident, improper installation, or modification.
  • Any product not in its original, unused, and resalable condition.
  • Software licenses, digital downloads, or consumables.
  • Custom-configured, programmed, or specially ordered products.
  • Products purchased from unauthorized third-party resellers.

 

Important Notes

  • Shipping Costs: The customer is responsible for all shipping costs (to and from Huborin) associated with the return process. This is a fundamental condition for initiating any return.
  • Restocking Fee: We do not charge a restocking fee for returns that meet all policy conditions.
  • Return to Origin: For shipments refused by the recipient or undeliverable due to an incorrect address, the original shipping costs and any return fees will be deducted from the refund amount.
  • Warranty Claims: This Return & Refund Policy is for change-of-mind returns. For products suspected to be defective, please refer to our separate [Warranty Policy].
  • Policy Changes: FeedCurrent reserves the right to modify this policy at any time. The policy in effect at the time of your purchase applies to your order.